Privacy Policy

When you use our contact form, lead form, free calculator/estimate tool, or ebook download, or call us directly, we typically collect: your name, phone number, email address, property address or suburb, and details about your roof or the work you're enquiring about.

We also collect standard technical information automatically when you browse the website — such as pages viewed, referring pages, device and browser type, and approximate location — via analytics tools described below.

We use your information to:

• Match you with a local roofing contractor and pass on your enquiry details so they can contact you;
• Send you the estimate, guide or resource you requested;
• Follow up by phone, SMS or email about your enquiry;
• Send occasional email updates or roofing guidance, if you've opted in;
• Understand how the website is used, so we can improve it; and
• Meet our legal and accounting obligations.

Because Bundaberg Roofers is a referral service, sharing your enquiry details with a matched local roofing contractor is central to how the service works — that's the connection you're asking us to make. We don't sell your information to anyone else.

We use third-party service providers to run the website and service, who process personal information on our behalf:

• Supabase — stores enquiry and lead data submitted through our forms;
• MailerLite — sends email nurture sequences and the free guide to people who opt in;
• ClickSend — sends SMS messages, including delivering your estimate and notifying us of new leads;
• Google Analytics (GA4) and Google Search Console — provide website analytics; and
• Vercel — hosts the website.

These providers may store or process data outside Australia. We take reasonable steps to ensure they handle information securely and only for the purposes we've engaged them for.

Our website uses cookies and similar technologies (via Google Analytics and Google Search Console) to understand how visitors use the site. You can disable cookies in your browser settings, though some parts of the site may not work as well as a result.

If you've provided your email or phone number and opted in to hear from us, you can unsubscribe from emails at any time using the link in any message, or contact us directly to be removed from SMS or email follow-ups.

We take reasonable steps to protect the personal information we hold from misuse, interference, loss, and unauthorised access. We keep information for as long as it's needed for the purposes described above, or as required by law, and delete or de-identify it when it's no longer needed.

You can ask us for a copy of the personal information we hold about you, or ask us to correct or delete it, by contacting us using the details below. We'll respond within a reasonable time.

We may update this Privacy Policy from time to time. The current version will always be available on this page, with the “last updated” date shown above.

If you have a question or concern about how we handle your personal information, contact us:

NETLOCAL CONSULTING PTY LTD (trading as Roofing Digital)
Email: denislobo23@gmail.com
1/20 Rosella St, Murrumbeena VIC 3163

If you're not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC).